Terms of Use

1. About LoadConnect

LoadConnect.ca (the "Platform") is operated by Load Connect Inc., a corporation based in Alberta, Canada ("LoadConnect", "we", "us", or "our"). The Platform is an online marketplace that connects shippers who need to transport freight ("Shippers") with motor carriers who provide transportation services ("Carriers"). Shippers and Carriers are collectively referred to as "Users".

LoadConnect is a technology platform, not a carrier, freight broker (except where licensed), freight forwarder, or transportation provider.We do not own, operate, or control any vehicles, and we do not transport freight ourselves. All transportation services are provided by independent third-party Carriers.

2. Acceptance of these Terms

By creating an account, posting a load, submitting a bid, or otherwise using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms of Use, our Privacy Policy, and our Code of Conduct. If you do not agree, do not use the Platform.

If you are using the Platform on behalf of a business, you represent that you have the authority to bind that business to these Terms.

3. Eligibility

You must be at least 18 years old and legally capable of entering into a binding contract under Canadian law. Carriers must additionally hold all licences, permits, operating authorities (including a valid NSC number and any provincial operating authority such as Alberta TSB registration, CVOR in Ontario, or the equivalent), and insurance required to operate as a commercial motor carrier in the jurisdictions where they provide service.

4. Accounts and Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us immediately at security@loadconnect.ca if you suspect unauthorized access.

5. The Marketplace and Transportation Contracts

When a Shipper accepts a Carrier's bid through the Platform, a binding transportation contract is formed directly between the Shipper and the Carrier. LoadConnect is not a party to that contract. We facilitate the introduction, the escrow of payment, and certain dispute-resolution tools, but we have no control over the actual pickup, transport, condition, or delivery of any freight.

Each Carrier acts as an independent contractor. Nothing on the Platform creates an agency, partnership, joint venture, or employment relationship between LoadConnect and any User.

6. Fees and Payments

LoadConnect charges a service fee of 5% of the agreed load value, deducted from the Carrier's payout. Shippers fund the load via Stripe at the time the bid is accepted. Funds are held in escrow and released to the Carrier 24 hours after the Carrier marks the load delivered, unless the Shipper raises a dispute within that window. All amounts are in Canadian dollars unless stated otherwise. Applicable taxes (GST/HST/QST/PST) are added at checkout.

7. Disputes Between Users

If a Shipper disputes a delivery, the funds remain in escrow while LoadConnect attempts to mediate in good faith. If mediation fails, the Shipper and Carrier remain solely responsible for resolving the dispute, including through claims for cargo loss or damage against the Carrier's insurer. LoadConnect's sole obligation is to release funds in accordance with the outcome of mediation or a binding decision.

8. Carrier Vetting — No Guarantee

We collect operating authority numbers, insurance certificates, and workers' compensation clearance from Carriers, and we conduct reasonable verification. However, we do not guarantee the accuracy, currency, or sufficiency of any Carrier's credentials, and we do not warrant the quality or safety of any Carrier's services. Shippers are responsible for satisfying themselves about a Carrier before accepting a bid.

9. Prohibited Conduct

• Posting loads containing illegal goods, dangerous goods without proper TDG documentation, or prohibited cargo;
• Misrepresenting cargo weight, dimensions, or contents;
• Circumventing the Platform to avoid the service fee after a connection was made through LoadConnect;
• Submitting false credentials, insurance certificates, or operating authorities;
• Harassment, abuse, or discriminatory conduct toward other Users or our team;
• Scraping, reverse engineering, or interfering with the Platform.

We may suspend or terminate any account that violates these rules, with or without notice.

10. Disclaimers

THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, LOADCONNECT DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Platform will be uninterrupted, error-free, or secure.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LOADCONNECT'S TOTAL AGGREGATE LIABILITY TO ANY USER ARISING OUT OF OR RELATING TO THE PLATFORM IS LIMITED TO THE GREATER OF (A) THE SERVICE FEES PAID BY THAT USER TO LOADCONNECT IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) CAD $500. IN NO EVENT WILL LOADCONNECT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, OR CARGO LOSS, DAMAGE OR DELAY.

NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED BY APPLICABLE LAW (INCLUDING CONSUMER PROTECTION LAW).

12. Indemnity

You agree to indemnify and hold harmless LoadConnect, its directors, officers, employees, and agents from any claim, loss, liability, or expense (including reasonable legal fees) arising out of (a) your breach of these Terms, (b) your use of the Platform, (c) the freight you ship or transport, or (d) your violation of any law or third-party right.

13. Termination

You may close your account at any time. We may suspend or terminate your access at any time, with or without cause, including for violations of these Terms. Upon termination, obligations that by their nature should survive (including Sections 6, 7, 9, 10, 11, 12, and 14) survive.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable in Alberta, without regard to conflict-of-laws principles. The parties submit to the exclusive jurisdiction of the courts located in Calgary, Alberta, except that LoadConnect may seek injunctive relief in any court of competent jurisdiction.

15. Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated by email or by a notice on the Platform. Your continued use of the Platform after the effective date constitutes acceptance of the updated Terms.

16. Contact

Load Connect Inc.
Email: legal@loadconnect.ca
General: info@loadconnect.ca